FAQ

Nikki Sixx once said: „The trouble asking questions is you sometimes get answers you don´t wanna hear.“ But you do want to hear these answers. You gain even better review about our services and subsidiary information about Odoo product. ❤ ❤ ❤

Odoo Community & Odoo Enterprise

This question contains a quite complex consideration. In this case, it depends on your needs and processes. The main differences are in the licensing policy and in modules you want to use. The core of both editions, Odoo Community and Odoo Enterprise, is the same. In fact, Odoo Enterprise contains enlarged modules, compared to the basic Odoo.

What services does Orgis IT offer?

Orgis IT provides following services: consultations, Odoo hosing, Odoo customization, Odoo configurations, Odoo training and user support, application and ERP system development and testing, the creation of environment for procedural and business analysis, BI and data analysis etc.

Can we use Community edition and buy just dome modules from Enterprise edition?

Unfortunately, here the rule „everything or nothing“ applies. Enterprise modules can be used only when the EE (read „Enterprise Edition“) licence is bought.

There are 15 employees in the company. We want to buy CRM for 10 users and the Stock Module for 5 users. Is it possible?

The hosting is charged for individual users. Therefore, the number of hosting is 15. The hosting conditions are for both editions the same.

EC is an open source, therefore neither users nor modules are charged.

EE is licence binding, you have to buy an annual licence for CRM module, Stocks, and licences for 15 users.

Which modules will be available for individual users can be limited by the authorisation direct in Odoo.

Is it possible to go over from Community to Enterprise Edition?

Yes, of course, it is possible to promote to the Enterprise Edition.

Do you provide your services for both editions?

Yes, all our services (Odoo hosting, development, tailored customizations, consultations, training, user support, analysis, ect.) are provided for both editions. We don´t prefer anyone, we have the same prices for everyone.

Is the upgrade for the higher version needed?

No, the upgrade is not needed. You choose if you want to go over to the higher version. The Odoo system is being constantly developed and there is a new version about every 12 months.

In the case that you are interested in some news which came with the late version, it is possible to upgrade it. However, we recommend the upgrade, or eventually the new versions of both systems, to our customers. Some of our customers have still Odoo 8 and everything works as it should work.

Can I use the third party’s modules?

Yes, you can use the modules from a third party. The purchase of the module takes place from the customer side. Installations of those modules are made by us within our works which will be deducted from the support package. If the installed module causes a negative system response, we´ll be able to solve the issue. These works will be deducted from your prepaid support package.

Can I use Odoo Studio?

If you had bought EE, you have the possibility of using Odoo Studio.

In this case, we would like to point out that changes made through Odoo Studio are direct intervention into the database, but not into the application code. After the intervention in Odoo through Odoo studio, the system becomes non-transferable. In the case of intervention through Odoo studio, the customer takes over an absolute responsibility for the system and its functioning. From experience, we don´t recommend, especially in cases of bigger projects, due to the loss of portability and code testability. More information you can find here >>

What about Odoo and GDPR?

We ensure to our hosting customers: unrivalled physical data protection in the form of hosting on AWS structure; protection on the application level. Https certificate, unique name and password for every user and the system authorization management right in Odoo; data insurance. The coincidence is ... you know what. It doesn´t count for us, we have insurance by Generali – for an even greater feeling of safety; technological deposits. The concordance itself is described on Odoo.com. here.

Can you show me, how the system looks like by one of your customers?

Sorry, but we are protecting our customers and we appreciate their trust which they give us. We don´t present their intern principles and know-how, which provide them their competitive advantage.

We´ll be happy to give you advice, experiences from many years of praxis between our customers from the Czech Republic and from abroad. Let us know and our consultants will give you objective advice to direct you to take the right path.

Our business consultant can go through the demo version of Odoo within a short sample and you can get an idea of the Odoo functionality without any limitations of our current customers.

Demo installations are prepared so that they can show you as much as possible. You gain a perfect overview of the possibilities and module links.

Why do I need hosting for Odoo?

Odoo is a web application and as a good mannered web application, it has to be hosted on a server. The advantage is that the responsibilities for the system installation drop off as well as individual stations in the company. All you need is an internet connection and you´ll be able to connect to the system from anywhere. Advantages of our hosting , are available here in our following article.

Can I buy here hosting for both editions, Community and Enterprise?

Yes, we offer Odoo hosting for both editions for the same price. In the case of the purchase of the hosting for the Enterprise edition, we mediate you the purchase of licences. An Attorney from Oddo S.A. will contact you and handles everything needed. After paying the license fees, the only thing that you need to do, id to put the activation key into your system. You receive the key via mail. It is necessary to put the key into the Odoo system within one month from receiving it.

Which hosting modules can be used?

You can use original modules from Odoo and modules which were developed for our hosting customers which can be recognised by the Orgis rocket icon. Those modules are, for example, the integration on ČNB, ARES, CRIBIS, BISNODE, accounting SW FexiBee, Magneto...

When is the invoice for Odoo hosting made?

Odoo hosting in Orgis IT is pre-paid for the actual amount of users. You can pay online or via bank transfer. In the case of online payment, we can almost immediately issue a tax document. In the case of bank transfer, we send you the proforma invoice via the mail you gave us. After the payment, we send you the tax document.

During the final day of prepayment, we send you the confirmation of a new order for the current number of users and a reconciling invoice in the case that you increased the number of prepaid users.

The invoice has the maturity of 14 days. If the invoice is no paid until the 14th day, the system access will be temporarily blocked. We always let you know if we don´t receive the payment and that you are in delay.

If you don´t pay after our reminders, the system will be deactivated and after the deadline for the payment, the system will be deleted.

What kinds of payment methods are available?

You can pay via bank transfer or online via a payment gateway. You can even leave the payment details saved and then you don´t have to take cake of anything, the subscription will be automatically prolonged until you cancel this possibility.

Will we see somewhere the overview of our orders and invoices?

Yes, if you prepay the Odoo Hosting or its support packages, you gain access to the user portal. Here, you find your subscription, the duration of your subscription, which support package do you have active and the number of hours left. Further, the ticket overview and the history of the work is available here.

How will be my system called? What address will it have?

In the order, you can choose any address with the odoois.com ending. If you are interested in your own address, you can choose it in the administration where detailed information, about how to direct the domain, is available.

Our system detects the change of address and makes the re-routing change. It really is that simple.

Can we establish a user ourselves?

Yes, in the system set-up, there is the user acount management where you can create a new user anytime. The advantage is that you don´t have to take care of the ordering of the new user by Orgis IT. You just create the user, the system automatically detects the new user and at the end of the pre-paid period, an invoice for the new user comes. Without worries and paperwork.* If you want to remove some user, you just simply archive the account. The prepaid period cannot be changed, but from the new period, the archived user won´t be counted into the invoice.

We want to buy user during the prepaid period. Do we have to wait for the new period?

If you prepay at the beginning of the period 15 users and during the period you increase the number of users for 5 more, a new invoice rata temporis for the balance for the services will arrive at you. Further, you receive an invoice for the active users for the new period (in this case for 20 users).

We would like to use Odoo ecommerce or eshop. Are there the same conditions?

Just like other customers, you pay for individual system users. So called portal users, that register into your websites, don´t count as the paid system users. However, it wouldn´t be fair to other users, within our hosting and prepaid users, you gain a specified space for you to use. In the case of bigger space on your websites, you will receive fees for the usage of other space on our servers. These fees can be converted to the volume of used space according to fair use policy.

I want to use portal users. How is it with the price?

What is Fair Use Policy?

Fair Use Policy (FUP) determine a limitation of capacity resources, the volume of transmitted data and other limitations for the Hosting Service. The FUP unit is equal to one worker per user. One worker means 1.5 GB RAM and 1 GHz CPU, 1GB in and out, 5GB of data storage. For a minimum of 5 users, it is at least 7.5 GB of RAM 5GHz 5GB of traffic and a 25GB datastore. Only data stored (and not codes) are really counting in the datastore - the size of the codecs is not limited. Here's an example: Let’s say there are 50 users in your Odoo. That means your users will have 250GB of data storage to use together.

Can we change the subscription from monthly to yearly one?

Yes, you can change from monthly to yearly and vice versa. The change shows up un the next period.

What happens if we would like to cancel the service?

You can cancel anytime on your user portal with the „Service Cancel“ button. The system automatically detects that you won´t be prolonging the subscription and let your current prepaid period run to the end. In this period, you have time to safe your data from the system.

Can we host the system on own servers?

Yes, you can. We can offer you consultations, training, development, and customization in the same scope as for our hosting. What is the difference between this vesion and our customers?

It is necessary to know how to take care of Odoo system hosting, its installation on the server, certificate gaining, scaling, balancing, HA, actualisations, security, and other operational matters.
We do not ensure operational support to the on premise customers
You are losing the sales on the support packages
Without the possibility of the usage of Orgis intern modules and benefits (Czech templates, stock-taking, integration of the third-party-system, Czech workflow for billing, manuals ect.)
Odoo bugs reporting by the customer

What is the difference between Orgis SaaS and Onpremise?

We don´t know what to do with the system setup...

Odoo is a complex ERP system, it isn´t „just CRM“ or „just a stock“. With this system, you receive a powerful weapon into your hands which ensures the competitive advantage and more, it grows with you. However, it has to be correctly set up. In all cases, we recommend to our customers to use the support package for the introductory training and employee, eventually system administrator, training. This way, the system will be easily to understand for regular employees. The configuration of the system is part of the support package. We gladly help you with the training and set up of your Odoo.

What does the Orgis IT Support Package contain?

It is a support which contains the work with the Odoo system (its setup, configurations, employee training, and customer support).

These support packages can be bought as a prepaid service, The customer receives a support code by which his account is identified and we know this way that the support service is active. In the case of need, the prepaid hours from the package are subtracted, according to the customer requirements. More information is available here.

Application support vs. Operational support

Application customer support contains the support of the system user. The help with the control of Odoo, its setup and work with Odoo generally. We provide it to the hosting customers (for a better price), and for the on premise customers. x Operational support are services which are related to the operation of Odoo – server care, security, balancing, monitoring, data saving, certificates, HA and many other. !!!We provide these services only to our hosting customers!!!

Are there differences between support packages?

Yes, there are right two differences. The first difference is the number of hours which you buy and the type of hosting solution. In the case of our hosting, you can buy support packages for a better price, compared to on premise customers.

How do you charge the work for a given ticket?

As a subscriber of the support package, you see in the history all actions which were done. Mostly, you can see the number of prepaid hours (for example +50 hours) and then minus items which tag the done work for the given ticket. If it is a customer request for adjustment or repair which were caused by the user, those works are substracted from your package.
Of course, there is a possibility that you find in Orgis IT modules some bugs, which can be notified b you via ticket. The reparation of this is not charged. The explanation if the mistkae wan on our side or yours will be given to you on time. We appreciate your remarks.

Do the support packages have some expiration?

Yes, they are time limited. The expiration is one year after the purchase. We let you know that the expiration date in coming. By the increase of the package, the expiration is prolonged together with the hours from the previous package that weren´t used.

What is a „ticket“ and how can we ask for it?

„Ticket“ is a name for your request for the adjustment or change. If you prepaid our support package, you gained an acces to the user portal. Here you find information about the number of hours which you prepaid, the history of work and all your tickets.

Odoo bug?

Bug, or so called error. If you are part of our hosting, you report these mistakes for free and they are repaired for free. Time spent on the repairs is not charged. In the case of a customer who is not in our hosting, these works are charged and subtracted for the support package.

Other users are working with this system. Can they use the support and ticket system too?

Definitely yes! You find in our user portal the mark „SUB-USERS“. Here you can create users who will gain the access to the same portal.

Do you provide adjustments and developments for both editions?

Yes, Odoo development and adjustments are provided for both editions. We don´t make any differences.

How do you make development?

You will find complete information in our blog article.

Do we need to have analysis if we want to ask customised development?

Yes, in the case of development for a customer, it is necessary to give us a pre-implementation analysis or we can provide it to you. Our analysts process the analysis of the current state and propose possible optimisations and the future state for your new system. More information is available here.

Can you provide a development of the scratch?

Yes, outside the classic development and adjustments of Odoo system, we provide this type of development too. Do you have your visions and you want them to be realized? let us know and we provide development and implementation of your system from A to Z.

Are you able to provide a post-implementation support?

Yes, for those purposes are our support packages available. By the purchase of the package, you can be assured that we have time for our cooperation defined by SLA contracts. We care about people who will work with us. During the whole period of the project, a team specialist will be available for you, because they know your project in detail.

What specialist can you provide?

We can provide specialist from analyst, project manager, developer, tester, documentation specialist to the user support. There is a business consultant availabe who knows your project and set up the conditions of the cooperation with you.

Didn´t you find the answer, you were searching for? Let us know and we answer it personaly.

Kristýna Bártová

FAQ

General questions